+ 91-9830086975
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
We want to make sure you have all the information you need to make informed decisions about your plant purchases and care. Here are some common questions we receive from our customers:
What types of aquariums do you offer?
Fresh water nature aquarium, planted aquarium, natural biotopes
Do you offer custom aquarium designs?
Yes we have that facility
What species of fish do you sell?
Fresh water aquarium fishes compatible to nature aquarium.
What brands of aquarium equipment do you sell?
ADA, 2 hr Aquarist, Jun, NT Labs, Still Water Aquatics, NT Labs, Esha, Aqua EL, Shiruba
What types of terrariums do you offer?
We offer both branded and customised terrarium
What types of paludariums do you offer?
We offer both branded and customised paludarium
Are your products covered under warranty?
Yes depending on OEM terms
Do you provide invoice for purchases?
Yes we provide GST invoices
Do you offer maintenance services for aquariums, terrariums, and paludariums?
Yes, we offer maintenance
Can you help with aquarium, terrarium, and paludarium installation?
Yes, we offer installation service
Do you offer set-up guidance
yes, we offer setup guidance
Can you design and implement Koi Ponds?
Yes we can design and implement Koi ponds
Do you conduct workshops?
Yes, we conduct workshops on variety of topics related to fresh water aquarium and terrarium
Do you deliver products nationwide?
Yes, all locations within India having a reliable courier or postal connection
How are the fish and plants shipped to ensure their safety?
We deliver all over India but only plants and dry items, not live fishes. Fish can be delivered within Kolkata only
What is the delivery time for orders?
Depends on location, upto three to seven working days
What are the shipping costs?
Depends on location, packet size, dimensions and weight
What should I do if my order arrives damaged?
We provide replace or refund options on basis of merit of individual cases and upon furnishing of photos and videos
Do you offer same day delivery
We offer same day delivery of live fish and plants within Kolkata
Do you deliver products nationwide?
Yes, all locations within India having a reliable courier or postal connection
How are the fish and plants shipped to ensure their safety?
We deliver all over India but only plants and dry items, not live fishes. Fish can be delivered within Kolkata only
What is the delivery time for orders?
Depends on location, upto three to seven working days
What are the shipping costs?
Depends on location, packet size, dimensions and weight
What should I do if my order arrives damaged?
We provide replace or refund options on basis of merit of individual cases and upon furnishing of photos and videos
Do you offer same day delivery
We offer same day delivery of live fish and plants within Kolkata
What is your return policy?
No returns of live fishes or plants/ dry items can be returned but policy varies from case to case basis
How do I initiate a return?
Through mail or phone
When will I receive my refund?
upto 7 to 15 working days
How can I contact customer support?
9830009691/ 9830086975/ 7687884886
Do you offer any guarantees on your products?
on specific products on OEM basis