At NatureCube, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our straightforward returns process. Please read the following policy carefully.

1. Eligibility for Returns

  • Our return policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

  • Certain items are non-returnable, including:
  • Perishable items such as live plants and fish.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Returns Process

  • To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.

4. Shipping

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and send your item to: 30 B/3 Sarat Ghosh Garden Road. Dhakuria, Kolkata, India. Pin 700031

7. Contact Information

  • For any questions or concerns regarding this returns policy, please contact us at:
  • [email protected]
  • +91-9830009691/ +91-9830086975
    By shopping with NatureCube, you acknowledge and agree to this returns policy. Thank you for choosing us for your aquarium, terrarium, and paludarium needs.
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